Privacy Policy for Snowray Plugin Users

Effective Date: Apr 04, 2023

At Snowray, we are committed to protecting the privacy and data of our users. This Privacy Policy outlines how we collect, use, and protect information when you use our WooCommerce file upload plugin (“Plugin”), available through snowray.co and WordPress.org.


1. Information We Collect

When you use our Plugin, we collect limited information to provide functionality, support, and licensing:
• Email address and domain name used for activation.
• User ID (from your WordPress site) to associate uploaded files with a specific user.
• Uploaded files:
• In the free version, files are stored locally on your WordPress server as well as in Uploadcare’s CDN.
• In the PRO version, files are stored exclusively in Uploadcare’s CDN.

We do not collect or store any other personal information from your site visitors or customers.


2. Uploadcare as a File Storage Provider

We use Uploadcare Inc. as a backend file storage service for our Plugin. Uploadcare handles file storage, processing, and delivery on your behalf. You can read their full Privacy Policy here.

Important Notes:
• Files are uploaded directly from the user’s browser to Uploadcare using secure HTTPS endpoints.
• We do not access, view, or analyze any uploaded content (e.g., images, documents).
• In accordance with Uploadcare’s policy, they also do not use or analyze uploaded content for their own purposes.

Your data remains private and under your control at all times.


3. How We Use Collected Data

We use collected data only to:
• Enable plugin activation and licensing.
• Provide customer support and respond to inquiries.
• Link uploaded files to a user ID for tracking within the plugin.

We do not sell, rent, or share your data with third parties, except as required to operate the plugin or by law.


4. Cookies and Analytics

Our website (snowray.co) uses Google Analytics to help us understand user behavior and improve our services. We display a cookie consent banner in accordance with EU regulations.

We do not embed tracking or analytics in the Plugin itself.


5. Your Rights and Data Deletion

You have the right to:
• Request access to the personal data we store.
• Request that we delete your data or files uploaded via the Plugin.

To make a request, please contact us at support@snowray.co with your activation email and domain.


6. Who Can Use the Plugin?

Our Plugin is intended for WooCommerce store owners and developers who want to allow customers to upload files with their orders.

You do not need to create an account on our website, but email activation is required to use the Plugin.


7. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, please contact us:

Email: support@snowray.co
Website: https://snowray.co